FAQs

What are the available payment methods?

• You may pay with Visa, MasterCard, UnionPay, JCB, Alipay, AlipayHK or WeChat Pay.

Can I exchange or refund the product after purchase?

• No; all purchases are final upon completion, and are non-exchangable and non-refundable.

Is there an expiry date for my purchases?

• Yes, please refer to product details and make sure to redeem your purchase before the expiry date.

What should I do if my payment fails?

If your payment does not go through, please

• • Ensure all the data is input correctly (including the card number, expiry date, etc.)
  • Try using another credit card
  • Contact us at enquiry@experience11.com